Listed items are held in stock and will be dispatched as soon as possible, usually within 1 working day of placing the order. Packages will be delivered by tracked courier. All products 5kg and over will be delivered by DHL next day delivery. DHL aim (and usually achieve) next day delivery but this is not guaranteed. All products less than 5kg will be delivered by Hermes 2-3 day service. Postage and Packaging costs are included in the price of all items.
We hope you will be happy with your order and it arrives in perfect condition. Any faulty, damaged or incorrect goods must be made known to us within 3 days of delivery and returned within 14 working days. All returned items must be unused and in their original packaging. If returning an item, the customer will take responsibility for the postage costs, gain proof of posting and correct insurance. If a refund or exchange is required due to faulty, incorrect or damaged goods, postage costs will be refunded. Other refunds will be minus postage & packaging costs. Wilful or negligent damage will void rights to refund or exchange. Please also refer to ‘Description of Goods’ in Terms & Conditions.